Please review our Return/Refund Policy below to make sure that your are eligible.

We do not guarantee the availability of all the requested items at the moment you place an order. Partial refunds are possible when the items are out of stock.

RETURNS:

All returns and exchanges must be made within 10 business days since the package is received.

To be eligible for a return, items must be unused and have the original packaging (product tag is required).

If you are returning damaged merchandise, please send pictures to contact@usjewelryhouse.com and mention your order number in the email.

Special orders do not subject to refunds and exchanges.

Sale items are final sale!

Before returning the merchandise, please call or email US Jewelry House - Online department to notice:

646-661-5671 / contact@usjewelryhouse.com

Health and personal care items, sanitary goods and cosmetics are final sale and exempt from being returned.

To complete your return, we require a receipt or an invoice copy as a proof of purchase.

Please do not send your purchase back to the manufacturer.

Store credits are issued for all returns made more than 10 days after delivery (original tags must be attached to the product).

If the returned item is not in its original condition, damaged or missing parts for reasons not due to our error, we reserve the right to reject a refund or a store credit option.

REFUNDS:

US Jewelry House reserves the right to determine eligibility for refunds.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment within 3-5 business days.

A 20% restocking fee is applied to any non-damaged item returns and/or cancellation on processed orders.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@usjewelryhouse.com.

EXCHANGES:

Exchange policy is applicable within 10 business days since the order is received. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@usjewelryhouse.com and send your item to: 1239 Broadway #1 New York New York US 10001.


SHIPPING:

To return items, you should mail your product to:

US Jewelry House Online

1239 Broadway #1

New York, NY 10001.

The customer is responsible for all shipping fees for non-damaged returns, including customs and duties for international returns.

Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

Contact US Jewelry House for any additional questions (9am - 6pm Monday - Friday):

email us: contact@usjewelryhouse.com

call us: 646-661-5671.

Shipping Information

Orders get shipped out Monday through Friday via FedEx or UPS services. Orders placed before 10 AM EST are shipped the same day. Partial shipments are possible when items are out of stock (unfulfilled items get refunded).

We offer FREE FEDEX GROUND SHIPPING on orders over $250 (U.S. Contiguous only, excluding Alaska, Hawaii and Puerto Rico). Free FedEx Ground Shipping option must be selected at the checkout.

Special orders do not subject to Free Shipping Promotion due to increase of customs tariffs for imported goods. 

International shipping is available.

Estimated shipping cost can be found once the checkout is reached and the shipping address is entered.

Shipping time on international orders takes 5-21 business days depending on the country and customs procedures.

For additional information please contact US Jewelry House Online:

contact@usjewelryhouse.com
646-661-5671

Track Your Order

 Outbound from New York (Zip code: 10001).

Below:

US Domestic Shipping (Ground Service)

UPS

Our FREE Rewards Program allows all registered customers to get an access to exclusive rewards with every purchase made at www.usjewelryhouse.com.

Become a member or simply sign in with your current account:

Start earning Sparkly Points with every dollar you spend: $1 = 1 Sparkly Point.

Sparkly Points can be collected and saved for a bigger reward or spent on any online purchase after an email with a reward code is received. Reward codes can not be combined with other discounts or used on previous purchases.

HAPPY SHOPPING!